Thomas Mueller

CS manager, fintech

Berlin, DE · 5y exp · Registered · Career site

cand_14

⬇ Open CV (PDF)

Core skills

★ Communication

soft · 5y

★ B2B SaaS

domain · 5y

★ Fintech

domain · 3y

Experience

Customer Success Manager · N26

5 years total experience.

Contact & application details

Email: thomas.mueller@mail.example

Mobile: +4915112340014

📍 276 Main St, Berlin, CB2FE, DE (Home)

Right to work: Yes

Previously employed here: No

Heard about us: Career Page

SMS consent: Yes

WhatsApp comms: ✓ Allowed

AI CV interpretation

Read by automated extraction from the candidate CV (PDF) · Jun 28, 2026. This is the machine-read structure the system extracted from the document.

CS manager, fintech with 5+ years building and delivering in fast-paced product teams, currently at N26. Specialises in B2B SaaS, Fintech, with a track record of shipping reliable, measurable outcomes. Known for clear communication and ownership.

Experience

Customer Success Manager · N26

2023 – Present

Led Fintech initiatives that improved delivery throughput by 28% across 5 teams.
Reduced incidents by 43% by introducing B2B SaaS best practices and automated checks.
Owned the B2B SaaS stack end to end, partnering with product and operations on 2 cross-functional projects.

Customer Success Manager · Bosch

2020 – 2023

Owned the Fintech stack end to end, partnering with product and operations on 2 cross-functional projects.
Mentored 4 engineers and established Fintech standards adopted team-wide.

Junior Customer Success Manager · DHL

2017 – 2021

Mentored 3 engineers and established Fintech standards adopted team-wide.
Led B2B SaaS initiatives that improved delivery throughput by 36% across 3 teams.

Education

BSc Business Informatics

ETH Zürich (2016)

Swissport TA — candidate CV

Skills extracted (2)

B2B SaaSFintech· Advanced

Languages

English · Native

Detected: 5y experience · thomas.mueller@mail.example

Applications (2)

Roleⓘ	Stage	Fit	Applied	Last update
Bid Manager	Leads	44	Jun 15, 2026	Jun 21, 2026	Open ›
Customer Success Manager	interview	77	Jun 12, 2026	Jun 20, 2026	Open ›