About the role
As a Operations Change Manager, you will join our Operations & Payments team in Glasgow. This is a full-time, hybrid role at senior level. You will focus on leading change that makes our operations simpler, safer and more digital. What you'll do: - Process work accurately and within service-level and cut-off times. - Investigate and resolve exceptions at the root cause. - Identify opportunities to simplify and automate. - Operate within our control framework and operational resilience standards. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of Change Management and PMP. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Glasgow; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
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