About the role
As a AI Engineer — GenAI Customer Assist, you will join our Data & AI team in London. This is a full-time, hybrid role at senior level. You will focus on shipping safe, explainable generative AI for customers and colleagues. What you'll do: - Build trusted data products and models end to end. - Partner with business and risk stakeholders to frame problems. - Apply our model risk and responsible AI standards. - Communicate findings clearly to non-technical audiences. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of LLMs and Python. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in London; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
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