About the role
As a Contact Centre Team Leader, you will join our Retail Banking team in Cardiff. This is a full-time, hybrid role at mid level. You will focus on coaching a team of advisers to deliver great outcomes on every call and chat. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Leadership and Customer Service. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Cardiff and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
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