As a Contact Centre Team Leader, you will join our Retail Banking team in Leeds. This is a full-time, onsite role at mid level. You will focus on coaching a team of advisers to deliver great outcomes on every call and chat. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Leadership and Customer Service. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Leeds and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Vulnerable Customer Specialist, you will join our Retail Banking team in London. This is a part-time, hybrid role at mid level. You will focus on making sure customers in vulnerable circumstances get the support they need. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Consumer Duty and Empathy. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in London and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Collections & Recoveries Specialist, you will join our Retail Banking team in Birmingham. This is a full-time, hybrid role at junior level. You will focus on supporting customers in financial difficulty to find a sustainable way forward. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - A strong academic record or 1–2 years of relevant experience. - Strong knowledge of Consumer Duty and Empathy. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Birmingham and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Contact Centre Team Leader, you will join our Retail Banking team in Cardiff. This is a full-time, hybrid role at mid level. You will focus on coaching a team of advisers to deliver great outcomes on every call and chat. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Leadership and Customer Service. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Cardiff and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Fraud Operations Analyst, you will join our Retail Banking team in Hong Kong. This is a part-time, hybrid role at junior level. You will focus on protecting customers from fraud and scams in real time. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - A strong academic record or 1–2 years of relevant experience. - Strong knowledge of Financial Crime Compliance and Attention to Detail. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Hong Kong and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Digital Banking Product Owner, you will join our Retail Banking team in Edinburgh. This is a full-time, hybrid role at senior level. You will focus on shaping the mobile and online journeys millions of customers use every day. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of Agile Delivery and Stakeholder Management. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Edinburgh; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Personal Banker, you will join our Retail Banking team in Glasgow. This is a full-time, onsite role at mid level. You will focus on building lasting relationships with personal customers and finding the right products for their goals. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Customer Service and FCA / PRA Regulation. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Glasgow and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Branch Manager, you will join our Retail Banking team in Newcastle. This is a full-time, onsite role at senior level. You will focus on leading a high-performing branch team and its place in the local community. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of Leadership and Consumer Duty. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Newcastle; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.