As a Mortgage Adviser, you will join our Retail Banking team in Manchester. This is a full-time, onsite role at mid level. You will focus on guiding customers through one of the biggest financial decisions of their lives. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Mortgages and CeMAP. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Manchester and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Contact Centre Team Leader, you will join our Retail Banking team in Singapore. This is a full-time, hybrid role at mid level. You will focus on coaching a team of advisers to deliver great outcomes on every call and chat. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Leadership and Customer Service. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Singapore and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Collections & Recoveries Specialist, you will join our Retail Banking team in Edinburgh. This is a part-time, hybrid role at junior level. You will focus on supporting customers in financial difficulty to find a sustainable way forward. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - A strong academic record or 1–2 years of relevant experience. - Strong knowledge of Consumer Duty and Empathy. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Edinburgh and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a AI Engineer — GenAI Customer Assist, you will join our Data & AI team in London. This is a full-time, hybrid role at senior level. You will focus on shipping safe, explainable generative AI for customers and colleagues. What you'll do: - Build trusted data products and models end to end. - Partner with business and risk stakeholders to frame problems. - Apply our model risk and responsible AI standards. - Communicate findings clearly to non-technical audiences. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of LLMs and Python. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in London; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Digital Banking Product Owner, you will join our Retail Banking team in Birmingham. This is a full-time, hybrid role at senior level. You will focus on shaping the mobile and online journeys millions of customers use every day. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of Agile Delivery and Stakeholder Management. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Birmingham; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Operational Risk Manager, you will join our Risk Management team in London. This is a full-time, hybrid role at mid level. You will focus on helping the business identify, assess and control its operational risks. What you'll do: - Provide independent, well-evidenced challenge to the first line. - Analyse data to identify emerging risks and trends. - Produce clear reporting for senior committees. - Support regulatory submissions and stress-testing exercises. What you'll bring: - 3–5 years of relevant experience in financial services. - Strong knowledge of Operational Risk and FCA / PRA Regulation. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in London and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Digital Banking Product Owner, you will join our Retail Banking team in Leeds. This is a full-time, hybrid role at senior level. You will focus on shaping the mobile and online journeys millions of customers use every day. What you'll do: - Put customers first in every conversation and get them to a good outcome. - Spot and support customers in vulnerable circumstances. - Help customers get the most from our digital banking tools. - Follow our conduct, data protection and financial crime procedures. What you'll bring: - 6+ years of relevant experience, ideally within a regulated bank. - Strong knowledge of Agile Delivery and Stakeholder Management. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in Leeds; this role is subject to regulatory fit-and-proper and background checks. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.
As a Credit Risk Analyst, you will join our Risk Management team in London. This is a full-time, hybrid role at junior level. You will focus on monitoring the quality of our lending portfolios and spotting emerging risk early. What you'll do: - Provide independent, well-evidenced challenge to the first line. - Analyse data to identify emerging risks and trends. - Produce clear reporting for senior committees. - Support regulatory submissions and stress-testing exercises. What you'll bring: - A strong academic record or 1–2 years of relevant experience. - Strong knowledge of Credit Risk and Advanced Excel. - Sound judgment, integrity and a commitment to good customer outcomes. - The right to work in London and willingness to complete background screening. Why join us: We're a leading international bank headquartered in London, serving personal, business and institutional customers across more than 20 markets. We offer competitive pay and bonus, a market-leading pension, hybrid working where the role allows, and real investment in your development. Join us and help our customers, colleagues and communities thrive.